About KZMH Consulting
KZMH Consulting is led by Mike de la Hoz, a seasoned digital and transformation leader with experience spanning startups, mid-sized firms, and enterprise organizations. Over the course of his career, Mike has helped companies rethink customer experience, strengthen digital product strategy, and modernize how organizations serve customers across channels.
His background includes experience connected to organizations such as Orbitz, LowerMyBills, American Airlines/Sabre, and Southern California Edison. That breadth of experience informs a consulting approach that is strategic, practical, and grounded in real operating environments.
KZMH Consulting is built for organizations that need more than generic recommendations. We help leaders make sense of complexity, define a clearer path forward, and turn strategy into action through focused advisory work.
His background includes experience connected to organizations such as Orbitz, LowerMyBills, American Airlines/Sabre, and Southern California Edison. That breadth of experience informs a consulting approach that is strategic, practical, and grounded in real operating environments.
KZMH Consulting is built for organizations that need more than generic recommendations. We help leaders make sense of complexity, define a clearer path forward, and turn strategy into action through focused advisory work.
what sets kzmh apart
- Senior-level strategic perspective
- Deep understanding of customer experience and digital product work
- Strong utility and service-operations relevance
- Ability to connect strategy, journeys, channels, and measurement
- Clear, decision-ready communication
working style
KZMH Consulting is collaborative, candid, and outcomes-focused. We work well with leaders who value practical insight, thoughtful structure, and recommendations that can stand up in real operating environments.